Osama Farouk

Contributing to the delivery of secure, scalable AWS cloud infrastructure and automated DevOps workflows for Bahrain Airport Services, with a focus on deployment reliability, infrastructure consistency, observability, and operational stability.

• Support the design, provisioning, and management of AWS cloud infrastructure following security, availability, and operational best practices.
• Build and support CI/CD workflows for automated application build, testing, containerization, and deployment.
• Collaborate with cloud, application, security, and operations teams to troubleshoot deployment and infrastructure issues.

Supporting Boubyan Bank’s PayHub environments through CI/CD management, Kubernetes deployments, release testing, and troubleshooting, with a focus on reliable delivery and stable system performance.

• Managed and optimized GitLab CI/CD pipelines and deployed services to Kubernetes across local and Boubyan Bank UAT environments.
• Supported testing, upgrades, configuration, and troubleshooting for the PayHub platform, including ACH and DMS systems, in alignment with Central Bank of Kuwait requirements.
• Collaborated with development and support teams to investigate deployment issues, coordinate releases, and maintain stable application performance.

Supported DevOps delivery and Kubernetes-based deployments for STC internal applications while contributing to infrastructure monitoring, alerting, team coordination, and technical documentation.

• Designed and maintained Jenkins CI/CD pipelines to automate the deployment of internal enterprise applications to a local Kubernetes cluster.
• Implemented infrastructure and API monitoring using Prometheus and Grafana, with Slack alert notifications to improve incident visibility and response.
• Coordinated team activities, prepared weekly management reports, and created technical documentation to improve knowledge transfer and onboarding.

Completed a 504-hour intensive code camp covering system administration, networking, cloud infrastructure, virtualization, automation, containerization, orchestration, infrastructure as code, and scripting.

• Administered Red Hat Linux and Windows Server environments, configured web services, and automated administrative tasks using Ansible, Bash, and Python.
• Gained hands-on experience with networking, VMware vSphere, AWS SysOps, Microsoft Azure, and cloud infrastructure fundamentals.
• Practised DevOps workflows using Git, Docker, Kubernetes, Jenkins, and Terraform for application delivery and infrastructure automation.

Completed an intensive AWS Cloud Computing scholarship program covering cloud fundamentals, networking, compute, storage, databases, security, monitoring, automatic scaling, automation, and highly available architecture design.

• Studied AWS cloud architecture across networking, compute, storage, database, security, monitoring, and automatic scaling layers.
• Designed cloud solutions using AWS architecture principles for availability, scalability, security, and fault tolerance.
• Explored decoupled, microservices, serverless, caching, and disaster recovery architectures through guided learning and practical exercises.

Coordinated shift operations, incident response, network monitoring, and SLA follow-up for the MTN South Africa telecommunications network.

• Coordinated incident handling and SLA follow-up using Huawei U2020 to monitor network alarms, traffic, and performance indicators.
• Led shift activities, prioritized operational issues, and escalated critical incidents to the appropriate technical, field, and management teams.
• Prepared network performance reports and supported team members with monitoring procedures, troubleshooting, and incident-handling practices.

Monitored MTN South Africa’s telecommunications network, performed first-line incident triage, and coordinated the resolution of network, site, power, and hardware outages.

• Monitored network alarms, performance indicators, and service availability using Huawei U2020 and OWS.
• Performed first-line analysis and incident triage for power failures, hardware alarms, network issues, and site outages.
• Created and escalated incidents to field engineers, vendors, and technical teams, tracking progress until service restoration.
• Maintained accurate incident updates, shift handovers, and operational reports to support continuous network monitoring.